*FULLY REMOTE POSITION LOCATED ANYWHERE IN THE U.S.-PREFERABLY IN THE MIDWEST/WEST*
Role/Responsibilities:
The Client Service Associate is responsible for providing superior Customer Service as the first point of contact for Moody’s Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.
– Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
– Communicate with clients contacting Moody’s Analytics in a courteous, professional, accurate and timely manner.
– Identify sales and up-sell opportunities for the business.
– Understand and provide constructive feedback on the client experience to the business.
– Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
– Answer client questions, resolve issues and complete specific client requests.
– Identify product issues; triage, resolve and/or escalate for resolution.
– Facilitate interaction between Moody’s Analytics clients and Moody’s analysts or economists.
– Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.
Qualifications:
– Bachelor’s degree in Finance, Business, or Economics. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.
– Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
– Exceptional communication and critical thinking skills.
– Proven experience in a customer service role or contact center would be beneficial but not essential.
– Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.